Service flow
Outpatient Guide
Registration Process
- Walk-in Patients (Without Reservation) : Please visit the Outpatient Cooperation Team on the B1 floor directly.
- Note: First-time patients must bring their health insurance card and a valid ID.
Clinic Hours
- Monday – Friday: 08:30 – 16:30
- Closed on weekends and public holidays
Contact
- Tel: +82-51-720-5698
- Email: shhwang@dirams.re.kr
If you wish to make a reservation or need further assistance, please contact the External Affairs Team by phone or email.
Admission Guide
- 1 Admission Decision
Once admission is decided after your outpatient or emergency consultation, please proceed to the Admissions Desk (Patient Affairs) on the 1st floor.
- 2 Registration
Please submit the patient’s health insurance card and the guardian’s ID card.
- 3 Admission & Room Assignment
After room assignment and signing the admission agreement and consent forms, you will be guided to your ward. Available room types: Single, Double, 4-bed, and 5-bed rooms.
Note: The admission date is subject to change depending on surgery schedules or ward availability.
What to Prepare for Admission
- Toothbrush, toothpaste, slippers, cup, towel, soap, bedding for guardian, and other personal items (available at the B1 convenience store if needed).
※ Prohibited: knives, scissors, awls, other sharp objects; glass; butane gas, etc. - For theft prevention, please entrust valuables or cash to a guardian (the hospital is not responsible for loss).
- If you require pre-admission tests, complete them as instructed and proceed to the ward nurse’s station.
- Interim bills are sent weekly via text. Pay at the 1F billing desk by Hi-Pass card, cash, bank transfer, or credit card.
Discharge Procedure
- 1 Discharge Decision
Your physician decides on discharge.
- 2 Bill Review
After billing review, staff at the discharge desk will guide you on payment.
- 3 Payment
Pay your bill at the discharge desk (1F).
- 4 Discharge
After receiving discharge medications (1F outpatient pharmacy), receive outpatient follow-up and appointment guidance from the ward nurse, then go home.
Typically, your physician will give 1-day advance notice of discharge.
Discharge Notes
- After you’re notified that billing is finalized, complete discharge at the 1F billing desk.
- Once finished, receive the receipt, collect discharge medications at the outpatient pharmacy, then receive outpatient appointment guidance from the ward nurse and depart.
- Payment methods: Hi-Pass card, cash, bank transfer, credit card.
※ For unavoidable early discharge (temporary discharge), an additional 20% of incurred charges is payable; refunds or additional charges may occur upon final settlement.
Emergency Care
The ED operates 24/7 year-round. Emergency Dept.: 051-720-5911
Registration
- Walk-in
- Fill out the application at Billing Window No. 6. - Ambulance
- Patient handover.
Triage & Care
- Critical
- Immediate resuscitation (CPR patients are moved at once to the resuscitation or treatment room). - Emergent
- Evaluation and emergency tests according to patient condition. - Non-emergent/Delayed
- Evaluation and simple treatment.
※ ED order is based on medical urgency, not arrival time.
Emergency Treatment & Tests
- Laboratory testing
- CT/MRI
- X-ray
- Surgery/procedures
※ Test results take time; please wait.
Admission/Discharge
- Admission/Consult/Transfer
- Per attending physician’s judgment. (Admission processing at Billing Window No. 2)
- Transfer: If procedures or tests are limited at our hospital, transfer to another hospital may be arranged. - Discharge
- If your condition improves after ED treatment, you will be discharged. (Payment at Window No. 6)
On-Call Specialties at the Regional Emergency Medical Institution
The DIRAMS ED operates on-call specialists in the following:
- Internal Medicine (Gastroenterology, Hematology and Oncology, Cardiology, Nephrology, Endocrinology)
- Surgery
- Thoracic Surgery
- Neurosurgery
- Otorhinolaryngolgy
- Gynecology
- Pediatrics
- Urology
- Anesthesiology
※ On-call specialists are requested by the ED physician based on medical judgment, not by patient/guardian request.